REFUND POLICY
A legal disclaimer
At MCM Graphics, we want you to be completely satisfied with your purchase. Custom trading cards are eligible for refunds, provided they are returned in their original condition. However, fully licensed products cannot be refunded due to licensing agreements. If a licensed product is destroyed or defective, we will gladly replace it. For any questions or concerns regarding our refund policy, please contact our customer service team for assistance.
Refund Policy - the basics
At MCM Graphics, your satisfaction is our priority. We understand that sometimes things don't go as planned, and we are here to help. Please review our refund policy below:
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Custom Trading Cards: Custom trading cards are eligible for a refund, provided they are returned in their original condition within 30 days of purchase. If you are not satisfied with your custom trading card, please contact our customer service team to initiate the return process. We will issue a refund once we receive the returned item.
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Fully Licensed Products: Due to licensing agreements and regulations, fully licensed products are not eligible for refunds. However, if you receive a fully licensed product that is defective or damaged, we will gladly replace it. Please contact our customer service team with details of the issue, and we will guide you through the replacement process.
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Return Process: To initiate a return, please contact our customer service team with your order number and details of the item you wish to return. Our team will provide you with instructions on how to return the product. Please note that the cost of return shipping is the responsibility of the customer unless the item is defective or damaged.
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Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
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Contact Us: If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your experience with MCM Graphics is a positive one.
Thank you for choosing MCM Graphics. We appreciate your business and are committed to providing you with high-quality products and exceptional service.